Terms of Service

Terms of Service

Last Updated: February 24, 2025


By accessing or using Wand ("we," "us," or "our"), an AI-powered scribe application for veterinary professionals ("you" or "User"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use Wand.


1. Description of Wand


Wand is a tool designed to assist veterinarians in transcribing audio recordings and generating documentation, such as SOAP notes and correspondence. Wand does not diagnose animal health conditions, provide veterinary advice, or recommend treatments. You are solely responsible for all clinical decisions and the accuracy of data input into and output from Wand.


2. Eligibility


To use Wand, you must be a licensed veterinary professional or their authorized representative, at least 18 years of age, and legally capable of entering into binding agreements. By using Wand, you represent that you meet these requirements.


3. Account Registration


To access Wand, you must register an account with accurate information, including your name, email, and practice details. You are responsible for maintaining the confidentiality of your username and password and for all activities under your account. You may not share your account with others.


4. User Obligations


You agree to:

  • Obtain all necessary consents from pet owners before recording appointments or inputting their data into Wand, in compliance with applicable laws and regulations.

  • Use Wand solely for its intended purpose as a documentation tool and not for diagnosis, treatment, or any unlawful activity.

  • Ensure the accuracy of all data you provide and secure any documentation after exporting it from Wand.

  • Comply with all applicable laws and professional standards in your use of Wand.

  • Refrain from reverse-engineering, modifying, or distributing Wand, or uploading illegal or harmful content.
    You bear full responsibility for any failure to comply with these obligations.


5. Fees and Payment


Access to Wand may require a subscription fee, as indicated on our website or agreed upon with you, payable in advance in US dollars. Subscriptions automatically renew unless canceled before the end of the current period. No refunds will be provided for partial subscription periods unless required by law. We may adjust fees with notice, effective at the start of your next subscription period.


6. Privacy and Data Use


You must ensure all data shared with Wand complies with applicable privacy laws and that you have obtained necessary consents. Our Privacy Policy governs how we collect, use, and disclose data. We may de-identify data for improving Wand and share it with third parties under this policy, taking reasonable steps to prevent re-identification. Third-party services (e.g., OpenAI, AWS) may process data; we are not responsible for their practices.


7. Intellectual Property

We own all rights to Wand, including its software and content. You are granted a limited, non-exclusive, non-transferable license to use Wand for documentation purposes only. You retain ownership of your input data and grant us a perpetual, royalty-free license to use de-identified data to operate and enhance Wand. Feedback you provide may be used by us without restriction.


8. Limitations

Wand is provided "as is" without warranties of any kind, express or implied. We do not guarantee that Wand will be uninterrupted, error-free, or compliant with specific legal requirements. You are responsible for ensuring your systems are compatible with Wand and for verifying the accuracy of its outputs. Wand is not a substitute for professional veterinary judgment.


9. Termination


You may terminate your use of Wand by contacting support@wandscribe.com. We may suspend or terminate your access for violating these Terms, non-payment, or if we discontinue Wand, with or without notice. Upon termination, your license ends, and we may retain data as required by law. No refunds will be issued unless required by law.


10. Liability


We are not liable for any damages arising from your use of Wand, including but not limited to losses from misuse, legal violations, or data issues beyond our reasonable control. Our total liability, if any, is limited to the fees you paid us in the prior 12 months. You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) resulting from your use of Wand, data you provide, or failure to comply with applicable laws.


11. Updates to Terms

We may modify these Terms with notice via email or within Wand. If changes materially affect your rights, you may terminate your account and receive a pro rata refund of prepaid fees. Continued use after the notice period constitutes acceptance of the updated Terms.


12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, and you submit to the non-exclusive jurisdiction of the courts in Delaware.


13. General Provisions


Your account is non-transferable. These Terms and the Privacy Policy constitute the entire agreement between you and us. If any provision is invalid, the remaining provisions remain enforceable. Neither party is an agent or partner of the other.


Contact Us
Email: support@wandscribe.com